For general enquiries, please contact Gareth Nation, Head of School, at the Academy, using the details below.
Minerva Primary School
Outer Circle
Taunton
Somerset, TA1 2BU
Tel: 01823 337051
Email: [email protected]
Key Contacts
Chairs of Academy Council
Head of School and Designated Safeguarding Lead
Assistant Head of School and Deputy Designated Safeguarding Lead
Safeguarding Officer and Assistant Designated Safeguarding Lead
Find Us
How to raise a concern or make a complaint
Minerva Primary School is committed to listening to you and working with you to resolve any concerns or complaints you may have about the academy.
In the first instance, please talk to your child’s teacher/tutor if you have any concerns. They will be able to make sure they understand your concern in order to resolve it informally as soon as possible to avoid the need for you to make a formal complaint.
However, if the matter has not been resolved you may raise it formally. To make a complaint please put this in writing. If you would like help to do this, please talk to your academy reception staff, or administration team who will make arrangements for someone to get in touch with you to give you any help you need to create a written summary of your concerns.
Minerva Primary School will then review and/or investigate your complaint and this will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.
You will receive a letter detailing the decision and what you should do if you are still not happy with it. If you need help reading the letter, or any communication from the academy, please speak to a member of the reception staff.
The full complaints policy is available below, or you can request a printed copy from reception staff.
Complaints Policy
